Path: Top . Undergraduate Theses . Jurusan Manajemen . 2017

Pengaruh Pelathian Service Excellent dan Sistem Informasi Manajemen Terhadap Kinerja Karyawan di Laboratorium Parahita Diagnostic Center Surabaya

The Influence of Excellent Service Training and Management Information System on Employee Performance at Parahita Diagnostic Center Laboratory Surabaya

Undergraduate Theses from JIPPTUMG / 2017-08-09 21:49:35
Oleh : Idris Agung Syah Putra
Dibuat : 2017-08-09, dengan 4 file

Keyword : pelatihan service excellent, sistem informasi manajemen, kinerja karyawan

Penelitian ini bertujuan untuk mengetahui pengaruh pelatihan service excellent dan sistem informasi manajemen terhadap kinerja karyawan di Laboratorium Parahita Diagnostic Center Surabaya. Dengan menggunakan sampel 32 responden, jenis data yang digunakan adalah data primer. Penelitian menguji dua variabel independen yaitu pelatihan service excellent dan sistem informasi manajemen yang mempengaruhi variabel dependen yaitu kinerja karyawan. Pengujian dilakukan dengan menggunakan regresi linier berganda. Hasil penelitian menunjukkan bahwa secara simultan variabel pelatihan service excellent berpengaruh signifikan terhadap kinerja karyawan, sistem informasi manajemen berpengaruh signifikan terhadap kinerja karyawan, dan secara parsial pelatihan service excellent dan sistem informasi manajemen berpengaruh signifikan terhadap kinerja karyawan.

Deskripsi Alternatif :

This study aims to determine the effect of excellent service training and management information system on employee performance at Parahita Diagnostic Center Laboratory Surabaya. By using a sample of 32 respondents, the type of data used is primary data. The research tested two independent variables, namely service excellent training and management information system that influence the dependent variable that is employee performance. Testing is done by using multiple linear regression. The result of the research shows that simultaneously the service excellent training variables have significant effect on the employees performance, the management information system has significant effect to the employee's performance, and partially the training of excellent service and management information system significantly influence the employee performance.

Copyrights : Copyright (c) 2001 by Digilib Universitas Muhammadiyah Gresik. Verbatim copying and distribution of this entire article is permitted by author in any medium, provided this notice is preserved.

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